1. Return Merchandise
Authorization (RMA)
Call 1-602-438-7052 to request a Return Merchandise Authorization (RMA).
Unfortunately, we cannot accept returned merchandise without an RMA.
2. Returns
All returns must be in
new condition and include all original packaging. Returns must
be received by Energy One within 30 days of the RMA issue date. Energy One is
not responsible for any damage or loss of returned packages and we suggest that
you insure the returned package through the carrier. Always insure your return
package for the full retail value of the item and obtain a tracking number from
your chosen shipper. Unfortunately, we cannot process refunds on damaged items;
damaged items will be returned to the customer via ground shipping.
There is a 20%
restocking fee on all returned items that are not the result of a manufacturing
defect.
3. Exchanges
There are two exchange methods available at Energy One: 1) Standard exchange or
2) Cross-ship. For the fastest service, Energy One can cross-ship orders that
were purchased with a credit card. Energy One will temporarily charge your
credit card for the cost of the replacement item(s). When Energy
One receives the item(s) being cross-shipped, the additional charges will
be refunded. If you do not wish to temporarily charge your credit card for the
cross-shipped items, the standard exchange method will be used. Energy
One will send the replacement item(s) upon successful receipt of the original
item(s).
4. Refunds
Credit card refunds are credited back to the card used for the original
purchase.
5. Return Shipping
Methods
Please return all items via ground shipping. Please note that third-party
shippers, such as UPS Store, FedEx Kinko’s, Mailbox Etc., and similar
companies, may add charges to normal ground shipping costs. Energy
One does not reimburse these charges. Please do not return any items via
COD; our shipping department cannot accept COD returns.
6. Return Shipping Costs
Return shipping costs are the sole responsibility of the customer. In cases
where Energy One has shipped an incorrect item, Energy One will reimburse the
cost of ground shipping. Please enclose the receipt in the return package.
7. Return Address
Please return RMA items to the following address:
ENERGY ONE
11973 Rivera Road, #D
Santa Fe Springs, CA
90670